Ihre Aufgaben und Verantwortungen
Ihre Aufgabe
E-Channels are currently facing some bigger strategic initiatives to further improve the bank/client interaction and to enrich its digitization offering. The announced position allows you to take part of that journey and to support the next generation of our online services to further provide high-class services to our external and internal customers.
-As an IT Application Manager and Solution Analyst of the eBanking and Mobile Banking team you are responsible for ensuring the smooth running of the services used by clients, both businesses and individuals to manage their portfolio and accounts (L3 support with affinity for end-to-end business processes)
-As part of the digitization projects and tactical enhancements you support the change initiatives by assessing technical requirements and coordinating related application wise and infrastructural changes
-Support the development team evolving system architecture and design within the eChannels context
-Support in further scaling of our Mobile Competence Center as deputy of Service Owner by assisting in guidelines and central tooling
-Service monitoring, availability control, handling of incidents and problem tickets plus service level communication where necessary
-Analysis of incidents and defects, proactive tracking
-Maintenance activities (e.g. lifecycle measures, configuration and reporting)

Ihr Profil
-Higher education in computer science
-Good understanding of IT integration, web and mobile technologies
-Experience in a business or user support function
-Knowledge of the following would be beneficial: Unix/Linux, JBOSS, bash, SQL, ITIL, Jira, Confluence or Wiki, Sharepoint, plus development background like Java, .net, JavaScript, SOAP and restful services
-Proactive, autonomous, analytical
-Highly structured, able to address options and underlying evaluation
-Teamplayer with good communication skills and strong customer orientation
-Flexibility to work at weekends if necessary
-Good written and spoken English (German as an asset)

Please note that job offers that are advertised in German only consider applications in German. Of course, you have to speak German at level C1. Application documents in English will be deleted without comment.
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For English Speakers: Please only apply for a job offer in German if you speak German at a high level (C1). Thank you for your understanding.

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ACHTUNG! Auf Grund der sehr vielen Bewerbungen von Personen die KEIN oder nur wenig DEUTSCH beherrschen, bitten wir Sie, Ihr Dossier nur einzureichen, wenn Sie die deutsche Sprache sehr gut sprechen (German on a high level is a MUST). Leider können wir auf derartige Bewerbungen und Bewerbungen von Personen die NICHT aus dem IT-UMFELD kommen, nicht eintreten.